We wants to bring a reliable, economical and user-friendly online shopping utility. We realize that customers use the website fahasa.com to shop, but not everyone wants to share their personal data. We respect the privacy of customers and commit to protecting the personal data of customers when customers trust us and provide their personal data to us to shop at the website fahasa.com. This is the principle when approaching the privacy of customers' personal data at the website fahasa.com.
This Personal Data Privacy Policy includes the following contents:
1. Consent
2. Scope of Collection
3. Purpose of Data Processing
4. Method of Data Processing
5. Storage Time
6. Not Sharing Customer Personal Data
7. Data Security
8. Potential Unintended Consequences and Damages
9. Customer Rights and Obligations Regarding Personal Data
10. Contact Information
11. Effectiveness
1. Consent
A notice will be sent to you before we conducts any personal data processing activities. Therefore, your confirmation of consent to allow we to process your personal data means that you have read, understood and voluntarily agreed to the contents stated in this Personal Data Privacy Policy. We commits that the data processing is appropriate, appropriate and limited within the scope of the Personal Data Privacy Policy. In case you do not agree with all or part of this Policy, you can exercise the rights as stated in Section 7 below. We reserve the right to amend and supplement to improve this Policy at any time. We encourage you to regularly review this Personal Data Privacy Policy to get the latest updates to ensure that you know and exercise your right to manage your personal information.
2. Scope of Collection
We only collects basic personal data of customers, which is information that helps identify a specific person, including: full name, email address, phone number, delivery address,
It should also be noted that we does not collect any personal data that is part of the sensitive personal data group, related to the privacy of customers.
3. Purpose of Data Processing
Personal Data Processing is one or more activities that affect personal data, such as: collecting, recording, analyzing, validating, storing, editing, publishing, combining, accessing, retrieving, withdrawing, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, destroying personal data or other related actions.
Accordingly, we process customers' personal data only as necessary to serve the following purposes:
• Orders: to process issues related to your orders;
• Consumer Services, Customer Care Services: including responses to customer requests, complaints and comments, reviews;
• Personalization: we may combine the personal data collected to have a more complete view of a consumer and thereby allow us to better serve with stronger personalization in aspects, including but not limited to: to improve and personalize the customer experience on the fahasa.com website; to improve utilities, services, adjust them to individualized needs and come up with new service ideas; to serve customers with introductions, advertisements tailored to your interests.
• Security: Activities that impersonate customers.
• Business Performance Enhancement, Analysis, Market Research, Advertising and Marketing activities as stated in Section 5 of this Personal Data Privacy Policy.
• As required by law: depending on the provisions of law at each time, we may process customers' personal data at the request of competent state agencies.
4. Data Processing Method
Method of collecting personal data: Collected directly when customers provide personal information to us
Method of transmitting, providing, transferring personal data: Customers' personal data is transmitted, provided, transferred to third parties only with the consent of the customer, for the right purpose, in accordance with and limited within the scope of this Personal Data Privacy Policy.
5. Storage Time
Customers' personal data will be stored and secured on our server system from the time of starting data processing until the end of data processing, unless the customer requests us to delete their personal data or the law provides otherwise. For clarity, the data processing time is within 3 working days
6. No Sharing of Customer Personal Data
We will not provide customer personal data to any other third party, except for some necessary activities below:
• Partners who are service providers to us related to order fulfillment and are limited to the scope of necessary information as well as applying regulations to ensure security and confidentiality of personal data according to legal regulations.
• Affiliated, co-implemented, outsourced programs for the purposes stated in Section 2 of this Policy and always apply personal data security requirements.
• Legal requirements: we may disclose customer personal data if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
• Business transfer (if any): in the event of a merger or consolidation of all or part with another company, the buyer will have the right to process the personal data of customers stored and maintained by us.
7. Data Security
We always strive to keep our customers' personal data safe, we have been implementing many safety measures, including:
• Ensuring safety in the operating environment: we store customers' personal data in a safe operating environment and only employees, representatives and service providers can access it on a need-to-know basis. We comply with industry standards and laws in protecting customers' personal data.
• In the event that the server storing information is hacked, leading to the loss of customers' personal data, we will be responsible for reporting the incident to the authorities for timely investigation and handling and notifying customers.
• Payment information: is secured according to industry standards.
8. Possible Unexpected Consequences and Damages
In the process of processing personal data on the website fahasa.com, although we always try to protect customers' personal data at the highest level, incidents of data disclosure, loss, and data processing may still occur due to objective reasons (for example: system errors, hackers, etc.). We always cooperate closely with competent state agencies to overcome and minimize these behaviors, and will notify you as soon as possible after an incident occurs.
9. Rights and Obligations of Customers Regarding Personal Data
Customer Rights Regarding Their Personal Data: Customers have the right to know about the processing of their personal data; the right to agree or disagree, the right to withdraw consent to the processing of personal data; the right to access, edit or request editing, deletion or request deletion of their personal data; the right to object, the right to request provision, request restriction of processing of personal data; the right to request compensation for damages when a violation occurs; the right to complain, denounce, and initiate a lawsuit; and the right to protect their personal data.
Customer Obligations Regarding Their Personal Data: Customers have the obligation to protect their personal data; to respect and protect the personal data of others; to provide complete and accurate personal data when agreeing to allow us to process their personal data; request us, other relevant organizations and individuals to protect your personal data; other obligations as prescribed by law.
10. Contact Information
If you have any questions or concerns about this Policy, please contact us by: calling the hotline 09088787998 or sending an email to the email address support@Entrebook.asia.
11. Effectiveness
This Personal Data Privacy Policy is updated and effective from June 1, 2025.
We may adjust this Policy at any time, and publicly post the adjusted Policy on the website. The customer's continued use of our services without any complaints about the adjusted Policy will be understood as the customer's acceptance of our adjusted Policy.